Bansuri Spa Etiquette

Opening Hours

The Bansuri Spa is open from 9am – 6pm, Monday - Saturday

Reservations

We suggest that you arrive 15 minutes prior to your scheduled treatment reservation to allow for you to prepare and relax, unwind and enjoy the tranquility and serene surroundings of your spa.

Consultations

Kindly inform our therapists of any pre-existing medical condition prior to booking your spa treatments, as some treatments may be contra-indicated to certain conditions.  All spa treatments include a personal consultation.

Cancellations

In the event that you wish to cancel or change your reservation, kindly allow 24 hours’ notice prior to your scheduled appointment time so that we may arrange the rescheduling of your treatment.

50% of the treatment costs will be charged to your room should you cancel less than 24 hours prior to your scheduled time or fail to show for your appointment.  

Pre-booked reservations will be released to other guests 15 minutes after the scheduled reservation time, should you be late.  Late arrivals, unfortunately, cannot be guaranteed a full treatment time.